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Shipping & Returns

SHIPPING POLICY

SHIPPING

  • How much is shipping? Shipping is determined by weight and distance from our shop, so the cost varies. If you'd like info a specific item, you can put it in your online cart and proceed to checkout to see what the cost would be. 

  • The Incentive, "Free Shipping on Orders Over $75", is for standard UPS 'Ground' shipping to the continental 48 states, Hawaii, Alaska, US Territories, and the District of Columbia(Domestic). International orders do not qualify for free shipping. 

  • When will my order ship? Orders will typically ship within 1-4 business days.  

  • My order shipped, but the tracking is not updating.  When can I expect an update?  Typically, it takes USPS, FedEx, and UPS 8-24 hours for tracking updates to become active.  

  • Will I be notified when my order ships?  Absolutely, you'll receive an email confirmation of your shipment with the tracking info

  • I think my package was lost or stolen, what do I do?  Call us and we'll track the package and contact the carrier.  Once the package has been delivered, unfortunately it's out of our hands.

  • What shipping options are available? UPS Ground, USPS Ground Services. If you need something sooner, please contact us. 

  • Items with rechargeable batteries will only be shipped UPS Ground to the contiguous 48 States. 

  • We WILL ship most items Internationally, but the customer must contact us before Checking Out and Ask for a Shipping Quote. If an International customer completes a Transaction without receiving a quote, we will Cancel the Order. 

RETURN & EXCHANGE POLICY

RETURNS AND EXCHANGES FOR ONLINE SALES ONLY

  • What is your Online Purchase return policy?

    • Online Purchase Returns or Exchanges must be approved by contacting us: info@tygartmountainsports.com.

    • Customer is responsible for all shipping charges in the Exchange process. 

    • Online Returns will be a refund issued to the Card used in the online transaction, less a 10% restocking fee; no exceptions.

    • Online Returns made without getting approval first will be not be credited; not accepted by us; and may be returned to the customer at customers' expense.

    • Online Returns must be made within 30 days and must be accompanied by a receipt; no exceptions.

    • All items must be in original packaging and tags must be IN PLACE on all Online Returns, and clothing must be free of any and all wear.

    • No Cancellations, Returns, Refunds, or Exchanges on Sale, Marked Down, Used, or otherwise Discounted Orders (including incentives like "Free Shipping"); no exceptions.

    • No Returns, Refunds, or Exchanges on Swimwear or Underwear of any type.

    • Returns or exchanges are not available on mounted skis, or fitted boots.

    • All shipping charges and arrangements on returns are the responsibility of the buyer.

    • Please contact the store (info@tygartmountainsports.com) for Warranty issues. All Warranty issues will be handled separately from returns.

  • How do I return an item/order?

  • An Item I bought from you is defective or has a warranty issue, what can I do? 

    • You have the option to contact the manufacturer and utilize their warranty program; this is often the fastest way to warranty your item. Alternativley, you can contact us (info@tygartmountainsports.com) and we'll do our best to process your warranty issues. Keep in mind, the manufacturer is always the final arbiter of any warranty claim. 

  • Do you have return time limits?

    • Yes, returns must be made within 30 days.

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